Sr. Manager, Revenue Operations (Success)

About this role

This is a Fully Remote Job

1. About Our Client:

The organization operates a cloud-based, all-in-one white-label marketing and sales platform serving over 2 million businesses worldwide, including marketing agencies, entrepreneurs, and small businesses. It addresses challenges in digital presence and growth by streamlining operations and managing vast data volumes through a complex infrastructure of databases and microservices. The organization supports significant daily activity, including billions of API hits and message events, and manages extensive data across global operations with a remote-first team.

2. About the Opportunity:

The
Sr. Manager, Revenue Operations (Success)
role is responsible for partnering with Customer Success and Implementation leadership to enhance operational effectiveness. This position owns and develops operational and analytical frameworks, KPI systems, and business planning to drive improved customer outcomes, adoption, retention, and expansion revenue. The role contributes by transforming operational challenges into scalable, data-driven solutions that align executive strategy with execution.

3. Responsibilities:

• Serve as strategic advisor and embedded partner to Customer Success and Implementation leadership.
• Lead operational and analytical planning, including annual and quarterly business planning.
• Develop and maintain forecasting frameworks for customer health, adoption milestones, churn risk, and revenue potential.
• Monitor performance against plans, identify deviations, diagnose causes, and provide actionable recommendations.
• Conduct regular business reviews, owning the strategic narrative and driving follow-up actions.
• Build financial models and business cases to support organizational investments.
• Challenge assumptions by validating decisions with rigorous data analysis.
• Manage the operational metrics and KPI frameworks for Implementation, linking activities to customer outcomes.
• Overse...