Technology Operations Manager - Major Incident Management
Company: Wells Fargo
Location: Irving, TX 75038
Type: Full-time
Posted: 2026-09-10
About this role
About this role:
Wells Fargo is seeking a Technology Operations Manager to lead teams within the Technology Major Incident Management (TMIM) organization. This leader will oversee enterprise incident response operations, coordinate recovery of high-impact technology disruptions, and partner with senior leaders across Infrastructure, Cybersecurity, Engineering, and Business organizations to protect service availability and customer experience. Operating within the Technology Command Center, this team manages over 100 significant technology incidents each month and serves as the firm's central coordination point during major operational events. The ideal candidate will bring strong operational leadership, crisis management experience, executive communication skills, and a passion for developing high-performing teams in a fast-paced, mission-critical environment.
Successful candidates will lead teams that:
- Direct recovery efforts during high-impact technology incidents
- Coordinate enterprise-wide response activities across multiple technology and business organizations
- Drive continuous improvement in incident management, operational resilience, and service restoration processes
- Provide executive-level communication, situational awareness, and decision support during critical events
- Develop and mentor incident management professionals while fostering a culture of accountability, collaboration, and operational excellence
- Strengthen operational readiness through process improvements, automation, analytics, governance, and resilience initiatives.
In this role, you will:
- Provide management direction and leadership of technology command center teams either via direct line or through dotted line influence
- Manage and develop teams of individual contributors and command center leaders in roles with moderate complexity and risk in Technology Operations
- Regularly interacts with technical first responder teams including IT Operations, Cyber Fusion Cen...