Business Analyst – Payments & Client Onboarding

About this role

Title:
Business Analyst – Payments & Client Onboarding

Location:
Remote – United States

Duration:
15+ Month Contract

Schedule:
Eastern Time Zone

Employment Type:
Contract, with potential opportunity for conversion

Job Overview

We are seeking a
Business Analyst
to support client onboarding, payment processing programs, technical certification, compliance activities, and ongoing client support. The ideal candidate will have strong business analysis and client-facing skills, with the ability to understand technical documentation, interpret requirements, and work effectively with external clients and internal stakeholders.

This is a
non-coding technical role
. Candidates should be comfortable working with technical specifications, APIs, data formats, connectivity concepts, and business requirements, but hands-on programming is not required.

Key Responsibilities

• Support the onboarding of credit, prepaid, and debit card programs onto a payment network.
• Work with issuers, processors, and external clients throughout the onboarding and implementation lifecycle.
• Provide guidance on technical specifications, program documentation, and business requirements.
• Review client requirements and identify gaps related to technical, operational, or compliance requirements.
• Work with clients to resolve and close identified compliance gaps.
• Support testing and certification activities for new card programs and ongoing releases.
• Coordinate with internal sales, relationship management, technical, and operational teams.
• Manage a portfolio of multiple clients and provide ongoing support.
• Respond to client questions related to reports, fees, requirements, technical specifications, and program documentation.
• Participate in client meetings through video conferences and calls.
• Support ad hoc projects and process improvement initiatives.
• Help transition and manage business workflows using tools such as Smartsheet.
• Maintain accu...