SAP Operations and Metrics Manager

About this role

"WE DO WHAT WE SAY "
JTSi is a federal government consulting firm, providing technical services to the Federal Government, i.e., DoD, Client and various Civilian Agencies. We are proud to have earned the reputation of honesty, integrity and the ability to build long-term professional relationships with our employees and clients. Please visit our website at www.JTSUSA.com to learn more about who we are and what we do.


Company Name: - JTSi (Johnson Technology Systems, Inc.)


Title: SAP Operations and Metrics Manager


Location: Remote


Salary : $90K
Description Of Projects & Tasks
We are seeking an SAP Operations Manager to serve as the operational bridge between SAP technical delivery teams and the reporting/analytics function. This role will own the timely collection, validation, consolidation, and delivery of repeatable monthly source data used for managed-services performance reporting, customer service reviews, and internal operational metrics.


The successful candidate does not need to be an SAP technical specialist, but must understand SAP landscapes and managed-services operations well enough to translate operational activity into accurate, consistent, decision-ready reporting. Typical IT service measures include SLA attainment, incident volume and resolution trends, availability, change success, backlog, and service-request performance.


Candidate Profile
This is an ideal role for a highly organized IT operations or service-delivery professional who enjoys turning fragmented technical operational data into reliable management information. The candidate should be comfortable challenging inconsistent data, coordinating across technical teams, managing recurring deadlines, and establishing practical reporting discipline.


They should be an operational translator—not necessarily the person who fixes an SAP system, but the person who ensures the organization can accurately explain what happened, measure service pe...