Sr Business Systems Analyst - Web Platform Application Development

About this role

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The App Dev – Engineering group within IT is seeking a Senior Business Systems Analyst to partner closely with business stakeholders and technology teams to deliver enhancements to Protective’s externally facing web applications. This role plays a critical part in shaping solutions, translating business needs into clear requirements, ensuring quality delivery, and supporting systems throughout their lifecycle.

The Senior BSA operates independently or as a project/team lead, providing direction across multiple concurrent initiatives while balancing business value, technical feasibility, and delivery risk.

### Key Responsibilities

• **Enterprise & Solution Analysis**

• Identify opportunities to improve business outcomes through technology and recommend solution approaches aligned to enterprise strategy.
• Analyze complex business and system impacts of proposed changes and clearly communicate trade-offs and recommendations.
• Serve as a trusted advisor to business partners on system capabilities, constraints, and optimization opportunities.

• **Agile Delivery & Project Leadership**

• Lead or contribute to multiple initiatives using appropriate delivery and tracking methodologies (Agile, hybrid, or waterfall as applicable).
• Produce clear documentation including scope, requirements, dependencies, risks, and release/implementation plans.
• Provide regular, concise status updates to stakeholders and delivery teams.

• **User Story & Requirements Development**

• Elicit and document requirements using techniques such as workshops, interviews, prototyping, and process walkthroughs.
• Develop high-quality epics, features, and user stories with well-defined acceptance criteria.
• Ensure ...