Sr Business Intelligence Analyst

About this role

Our Mission
Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.
Come be part of remarkable.
Overview
How you can make a difference
HealthEquity’s ability to improve customer experience depends on how clearly leaders and teams can see what is happening across customer journeys, operations, and digital channels. The Sr Business Intelligence Analyst is responsible for
turning complex CX, product, and operational data into clear, intuitive, decision‑ready visualizations
. This role designs and builds dashboards that help executives, product teams, and service leaders quickly understand performance, identify friction, and make informed decisions.


This is a hands‑on visualization and data storytelling role focused on clarity, usability, and adoption—not static reporting. Success is measured by how effectively dashboards are used to drive decisions and action.


What You’ll Be Doing

• Designs, builds, and maintains high‑quality dashboards and visual products that support CX strategy, journey management, and operational decision‑making.
• Works with CX leaders, analysts, and business partners to translate business questions into clear visual structures, defining the right metrics, comparisons, and drill paths before development begins. Dashboards are built to support executive, strategic, and operational use cases, with strong attention to layout, hierarchy, interactivity, and accessibility.
• Develops dashboards for customer journeys, funnels, digital adoption, CX metrics (e.g., NPS, CSAT, effort), and operational performance. Visualizations are designed to surface drivers, trends, and tradeoffs quickly, without requiring deep analytical interpretation.
• Partners closely with BI Engineers and data teams to ensure datasets support dashboard logic, performance, and accuracy. This includes validating data, resolving issues, and maintaining trusted, performant dashboards.
• Supports visualization standards, docum...