ServiceNow Product Owner

About this role

APPLY NOW!
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.


Shape The Future
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.


Grow With Us
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.


Win As a Team
The ServiceNow Product Owner (PO) is a critical role within the organisation, expertly managing internal customer technology needs to deliver on CIO and Core Technology & Operations strategies.


You’ll Make An Impact By
Performance & Operations

• Ensure ServiceNow operates efficiently and reliably, implementing, monitoring and troubleshooting processes to address any issues.
• Ensure product operates to agreed business SLA’s.
• Provide escalation management of critical issues affecting your product (i.e. P1’s).

Supporting Major Programmes

• Support the Delivery of Major Programmes that incorporate your ServiceNow including providing appropriate capability/resources & outcomes as required.
• Acts as primary point of contact for resources, project activities, and escalations as required. Product Strategy & Roadmap
• Develop and maintain a ServiceNow product roadmap aligned to Intact’s technology and business goals.
• Lead benchmarking to compare platform capability with industry best-in-class and relentlessly advocate for product excellence.
• Drive change focused on automation, performance improvement, and the adoptio...