ServiceNow ITAM Business Analyst -Remote

About this role

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Title:
ServiceNow ITAM Business Analyst -Remote


Location:
Remote


Length
:Long term


Restriction:
w2 or c2c


Description:
*Job Description:-*

• Act as the primary Business Analyst for ServiceNow IT Asset Management with combined focus on Software Asset Management and CMDB.
• Facilitate workshops with the ITAM project team & CMDB owners to gather requirements, review the current state, and outline future process expectations.
• Gather, analyze, and document business, functional, and compliance requirements related to SAM and CMDB initiatives.
• Translate business requirements into clear functional specifications, user stories, and acceptance criteria for ServiceNow implementation teams.
• Participate in Sprint planning, backlog refinement, demos, and retrospectives.

*Required Skills
:*

• 10+ years of IT / ServiceNow experience with focus on ITAM and CMDB
• Strong functional experience with ServiceNow SAM and CMDB
• ServiceNow Certified Systems Administrator (CSA)
• Solid understanding of ITAM, ITSM, ITIL processes, and software licensing models
• Proven experience creating BRDs, FRDs, user stories, and process flows
• Excellent stakeholder communication and analytical skills.

*Certifications:-*

• CIS – SAM / ITAM – Preferred
• ITIL Foundation – Preferred