ServiceNow Data Analyst

About this role

Date Posted:

2026-04-02

Country:

United States of America

Location:

US-TX-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

We are seeking a detail-oriented and analytical ServiceNow Data Analyst to join our Service Management Platform team. In this role, you will be the guardian of platform data integrity and the primary architect of actionable insights. You will move beyond simple reporting to provide deep analysis on platform health, process adherence, and ITSM performance.

You will act as the bridge between technical process owners and leadership, translating raw metrics (Incidents, Changes, Requests) into a narrative of performance and improvement

What You Will Do:

• Assist with driving down the data points where gaps exist in our Service Management proc...