ServiceNow Business Analyst

About this role

### ServiceNow Business Analyst

Who We Are:
ThinkTek LLC is a fast-growing Certified SBA 8(a) and Service-Disabled Veteran-Owned Small Business (SDVOSB) company. We specialize in providing management and technology consulting services to support the business and technology modernization efforts of the Federal Government. ThinkTek was formed with the specific purpose of providing its clients a tailored solution around ProgramProject Management, Strategic Planning, and IT Operations.

Position Description:
We are seeking a highly motivated and experienced Business Analyst to support federal programs in requirements gathering, documentation, process improvement, and testing. The ideal candidate will have a strong background supporting DoD or federal clients, with proven experience translating stakeholder needs into actionable requirements, supporting Agile delivery, and ensuring systems meet mission, functional, and security requirements.

Responsibilities:

• Elicit, analyze, and document business, functional, and technical requirements across diverse stakeholder groups.
• Develop and maintain user stories, epics, and acceptance criteria within Agile/Scrum delivery frameworks using JIRA or Azure DevOps.
• Create and maintain process maps, workflows, and functional specifications to guide development and modernization efforts.
• Support User Acceptance Testing (UAT), regression testing, and system validation, authoring test plans and executing validation scripts.
• Document and track compliance with security and accreditation (ATO, STIG) requirements for federal systems.
• Support continuous improvement by analyzing existing workflows and identifying opportunities for automation and optimization.
• Develop training materials, user guides, and SOPs to enhance stakeholder understanding and system adoption.
• Facilitate Agile ceremonies (backlog refinement, sprint planning, retrospectives) and serve as liaison between business users, developers, and p...