Senior Product Experience Manager

About this role

Description

The Senior Product Experience Manager leads the strategy, design, and hands-on prototyping of end-to-end product experiences to drive customer satisfaction, engagement, and business outcomes. This role partners cross-functionally with Product, Engineering, Marketing, and Operations to translate customer insights into intuitive, scalable solutions through rapid iteration and validated design decisions. This role is responsible for shaping user journeys, improving usability, and ensuring a seamless, high-impact experience across all digital touchpoints by combining product thinking with direct design execution.

Responsibilities

• Lead the strategy and hands-on execution of end-to-end product and user experience initiatives, including wireframing, interactive prototyping, and iterative design validation
• Drive feature design and prototyping efforts, ensuring solutions are validated against customer needs before development and aligned to product roadmap priorities and business objectives
• Execute the product roadmap, balancing priorities, resources, and timelines to deliver high-impact features and improvements
• Gather, analyze, and translate customer feedback, behavioral data, and market insights into actionable product and design enhancements
• Define, map, and prototype customer journeys (user flows, wireframes, and interactive experiences) to improve usability, engagement, and conversion across key touchpoints
• Collaborate with Engineering and Design while directly contributing to UI/UX design decisions, prototypes, and interaction patterns to elevate overall product experience
• Enable rapid iteration through lightweight prototyping and testing cycles, reducing dependency on engineering for early-stage validation
• Identify friction points within the customer and operational experience and rapidly prototype solutions (low- and high-fidelity) to test and validate improvements before scaling
• Own day-to-day collaboration with an external/internat...