Senior Product Designer

About this role

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

AI is transforming customer service at a pace the industry has not seen before. Front is at the leading edge of that shift, with more than 9,000 companies worldwide, including CultureAmp, HootSuite, and Y Combinator, running their support operations on it.

We are looking for a Senior Product Designer to join the Core Product Experience team at a genuine inflection point. This role will own and lead design for Front’s core inbox experience, raise the bar for quality and craft as the product scales, and shape decisions that affect every team and customer who relies on Front every day.

What will you be doing?

• Lead end-to-end design for Front’s core inbox and app experience, from identifying the right problems to shipping high-quality solutions.
• Own a product area and set direction, defining experience principles and a cohesive vision that other teams can build on.
• Drive discovery and research by planning ...