Senior Manager/Director of Revenue Operations

About this role

Locations: Washington, DC; New York, NY; Austin, TX.

## Description

Release Recovery is bringing its insurance billing operations fully in-house and seeking a Senior Manager/Director of Revenue Operations to lead that transition. This is an opportunity to build the systems, workflows, and team that support our next stage of growth.

This role combines leadership with hands-on execution across the revenue cycle, including eligibility verification, utilization review, claims management, payer relations, reimbursement, denial resolution, and billing compliance. The ideal candidate has experience building revenue cycle operations, improving performance, and working closely with clinical and operational teams.

### Responsibilities

Revenue Cycle Management

• Manage insurance billing operations from eligibility verification through final reimbursement.
• Build and improve revenue cycle workflows across outpatient, partial hospitalization (PHP), intensive outpatient (IOP), and case management services.
• Develop the team and infrastructure needed to support in-house operations.
• Maintain internal controls that support accurate, compliant billing.
• Monitor and improve clean claim rates, days in accounts receivable, authorization approval rates, denial trends, net collection percentages, and reimbursement variances.
• Identify process inefficiencies and implement automation and technology solutions.

Claims and Billing Operations

• Oversee claim creation, coding accuracy, submission, payment posting, and reconciliation.
• Ensure billing follows applicable CPT, HCPCS, and ICD-10 coding standards for behavioral health services.
• Validate charge capture and supporting documentation before claim submission.
• Manage electronic billing systems, clearinghouses, and electronic health record integrations.
• Maintain current payer billing rules and submission requirements.

Denials, Appeals, and Accounts Receivable

• Develop denial prevention and appe...