Operations Manager

Responsibilities

Oversee hotel operations under the General Manager, managing budgets, financial records, sales and profit targets, staff, guest satisfaction, and compliance with brand and statutory standards. Coordinate property maintenance, security, events, suppliers, inspections, and customer issue resolution.

Requirements

Requires at least two years of experience as an Assistant General Manager; a bachelor's degree in Hospitality Management or Business is preferred. Candidates should demonstrate effective written and verbal communication, team leadership, attention to detail, financial savvy, and proficiency in Microsoft Office.

Skills

• Hotel Operations
• Budget Management
• Financial Planning
• Expenditure Control
• Guest Satisfaction
• Brand Standards Compliance
• Sales and Profit Targeting
• Staff Recruitment
• Staff Training
• Team Leadership
• Workforce Scheduling
• Customer Service
• Complaint Resolution
• Event Coordination
• Property Maintenance
• Microsoft Office

Benefits

• Daily Pay
• Free Telemedicine
• Virtual Mental Health Care
• Health Insurance
• Life Insurance
• 401(k) Plan With Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Marketplace Discounts

About this role

Schulte Hospitality Group is seeking a dynamic, service-oriented Operations
Manager to join our team! SHG is an organization whose success is rooted in its
service culture. Our mission is to exude hospitality, be respectful and
authentic, prioritize the needs of our internal and external stakeholders above
our own, and continuously strive to make a positive impact in all we do. We are
passionate hoteliers eager to add like-minded people to our rapidly growing
team!

What's in it for you? When you join SHG that is invested in your development. We
want you to feel engaged, empowered, and excited to grow with us. After all, we
believe our greatest and most valuable asset is our people! SHG provides a
rewarding, fun and flexible work environment, exciting perks, an atmosphere
designed to encourage and promote career growth within the company and a robust
benefit package including, but not limited to:

* Work Today, Get Paid today, with Daily Pay!
* Free Telemedicine and Virtual Mental Health care access for All Associates
starting day one!
* Multiple Health Insurance and Life Insurance options
* 401k Plan + Company Match
* Paid Parental Leave
* Paid Time Off
* Holiday Pay
* Pet Insurance
* Employee Assistance Program
* Schulte Savings Marketplace Discounts on event tickets, electronics, gym
memberships + more!

Our Company: Schulte Hospitality Group is a leading third-party management
company with deep, multi-generational experience in all facets of the
hospitality industry. We are a diverse team of innovative hoteliers and
restauranteurs operating more than 200 locations across 38 states and 3
countries. Our portfolio includes a wide array of reputable brands like
Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique
and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

* Managing budgets and financial plans and controlling expenditure
* Oversees hotel operations under the direction of the General Manager
* Ensures overall guest satisfaction to drive brand metrics
* Ensures compliance with brand standards
* Maintaining statistical and financial records
* Setting and achieving sales and profit targets
* Recruiting, training, and monitoring staff
* Planning work schedules for individuals and teams
* Meeting and greeting customers
* Dealing with customer complaints and comments
* Addressing problems and troubleshooting
* Ensuring events and conferences run smoothly
* Supervising maintenance, supplies, renovations, and furnishings
* Dealing with contractors and suppliers
* Ensuring security is effective
* Carrying out inspections of property and services
* Ensuring compliance with licensing laws, health and safety, and other
statutory regulations
* Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

* Minimum of two (2) years' experience as an Assistant General Manager
* Bachelor's Degree in Hospitality Management or Business preferred.

KNOWLEDGE, SKILLS AND ABILITIES

* Ability to communicate effectively verbally and in writing
* Demonstrated ability to lead a team
* Excellent attention to detail
* Financial savvy
* Proficient in Microsoft Office

*The hiring process may consist of a phone interview, manager(s) interview, drug
screen, background check, reference checks, and potential employment assessment.
This job description is only intended to provide a general description of the
benefits and compensation applicable to this position. Paid Time Off (PTO) is
available for eligible associates in accordance with the Company's Paid Time Off
policy. Specific compensation and benefit details will be discussed during the
interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.

About Schulte Hospitality Group

Hospitality · 10,001+ employees · headquartered in Louisville, KY · founded 1999