Operations Manager

Responsibilities

The Operations Manager is responsible for overseeing daily business operations, workforce management, and client satisfaction within an assigned portfolio. This role focuses on driving operational efficiency, managing budgets, and fostering strong client relationships to support business growth.

Requirements

Candidates must have an Associate's degree and at least 5 years of leadership experience in operations or a related field. Proficiency in Microsoft Office and strong skills in workforce management and client relations are required.

Skills

• Operations Management
• Workforce Management
• Client Relationship Management
• Budget Management
• Staffing
• Scheduling
• Employee Relations
• Performance Management
• Operational Efficiency
• Process Improvement
• Compliance
• Microsoft Office Suite
• Business Metrics Analysis
• Leadership
• Problem-solving
• Communication

About this role

About Securitas USA

Securitas Security Services USA, Inc. is the global leader in protective
services, delivering specialized guarding, advanced technology solutions, and
comprehensive risk management to clients across a wide range of industries. Our
mission is simple yet powerful: to help make your world a safer place. With a
proud legacy of 90 years, built on trust, innovation, and international
expertise, we take pride in offering security solutions that are tailored to
each client’s unique needs. By combining cutting-edge technology with
exceptional service, we continue to redefine what safety and security mean in
today's world.

Location: Dallas, TX

Salary Range: $59,000 - $61,000 annually

The compensation range may vary based on factors such as geographic location,
relevant experience, and applicable skills.

What You'll Do

As an Operations Manager, you will be responsible for overseeing day-to-day
business operations, workforce management, client satisfaction, and operational
performance within an assigned portfolio. This position plays a key role in
supporting business growth by ensuring service excellence, maintaining strong
client relationships, leading teams, and driving operational efficiency. The
ideal candidate is a hands-on leader who thrives in a fast-paced environment,
excels at problem-solving, and is passionate about developing people and
delivering results.

* Lead daily operations to ensure exceptional service delivery, client
satisfaction, and achievement of business objectives.
* Manage staffing, scheduling, employee performance, and workforce planning to
support operational needs and control labor costs.
* Build and maintain strong client partnerships through regular communication,
performance reviews, and proactive issue resolution.
* Assist with budget management, expense control, payroll administration, and
operational reporting.
* Drive process improvements, compliance initiatives, and operational
efficiencies while maintaining company standards.
* Perform additional duties as assigned.

Who You Are

An ideal candidate brings:

* A service-first mindset, clear communication skills, strong attention to
detail, and sound judgment when approaching challenges. The ideal candidate
is solutions-focused and thrives in both independent and team settings.
* Associate's Degree in Business Administration, Operations Management,
Management, or a related field, or an equivalent combination of education and
experience.
* Valid driver's license and reliable transportation.
* Strong knowledge of workforce management, employee relations, scheduling, and
operational best practices.
* Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
* Ability to analyze business metrics and implement solutions that improve
operational performance and customer satisfaction.

Experience That Sets You Apart

* 5+ years of leadership experience in operations management, branch
management, service delivery, staffing, or a related field.
* Experience managing large, hourly workforces in a multi-site or client-facing
environment.
* Demonstrated success in budget administration, labor management, and
operational performance improvement.
* Strong customer service, client relationship management, and employee
development experience.
* Experience within the security, facilities management, hospitality,
logistics, staffing, healthcare, or service industries.

Why You Would Want to Join the Team

* Opportunity to directly impact operational excellence, employee engagement,
and client satisfaction across a growing market.
* Exposure to regional leadership and key client stakeholders within a
nationally recognized organization.
* Career advancement opportunities with a global industry leader committed to
employee development.
* Collaborative team culture focused on accountability, innovation, and
continuous improvement.
* Ability to lead meaningful operational initiatives and drive measurable
business results.
* Access to industry-leading resources, training programs, and leadership
support.

* A dynamic role that combines people leadership, business management, client
engagement, and operational strategy

 

Operations  Manager / Securitas Security / Dallas, TX/ TXDPS #B03946

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of
skills, experiences, and perspectives. United by a shared purpose, we help make
the world a safer place. We provide security services to meet the unique needs
of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do.
Represented by the three red dots in our logo, Integrity, Vigilance, and
Helpfulness guide how we serve our clients, support our colleagues, and engage
with our communities.

Integrity
We act with honesty, accountability, and professionalism in everything we do,
and we foster a culture where transparency, respect, and ethical behavior are
expected.

Vigilance
We stay alert, aware, and attentive to our surroundings. Through observing and
reporting, our employees help identify potential risks and respond to situations
that may impact safety and security.

Helpfulness
We are approachable and service-oriented, whether assisting a client, colleague,
or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified
applicants will receive consideration for employment without regard to race,
color, religion, age, sex, sexual orientation, gender identity, national origin,
pregnancy, genetic information, disability, status as a protected veteran, or
any other applicable legally protected characteristic. 

Reasonable Accommodation: Securitas USA is committed to the full inclusion of
all qualified individuals. In keeping with our commitment, Securitas USA will
take steps to ass...

About Securitas Security Services

Security and Investigations · 10,001+ employees · headquartered in Stockholm