Senior Manager, Sales Operations & Program Management

About this role

## About the team

Zillow’s New Construction business is building the largest and most vibrant platform for builders and new home shoppers. The New Construction Sales Operations & Program Management team is the central hub that orchestrates complex product and sales program launches by aligning multiple teams, organizing resources, fostering effective communication, and enabling the business to succeed. This team champions cross-team collaboration and operational excellence in a fast-paced and growing sales organization. This team also owns the operational systems that power our revenue engine including launch and scale of major initiatives, billing operations, and sales tooling and process enablement for New Construction.

## About the role

We are seeking a Senior Manager, Sales Operations & Program Management to lead the team. In this role, you will manage a team that includes Program Managers and Operations Specialists.

Your team will own a portfolio of high-impact, cross-functional initiatives that are critical to delivering on New Construction’s mission. Your team will also drive measurable improvements in scalability, quality, and productivity.

This is a highly visible leadership role with significant cross-functional exposure to Strategy, Product, Sales, Client Experience, Marketing, Finance teams, and senior leadership.

## What you’ll do

• Lead a high-performing team of Program Managers and Operations Specialists, providing coaching, feedback, and career development to support both individual growth and business outcomes.
• Oversee planning and execution for complex, cross-functional product and process launches, ensuring that project goals, milestones, risks, and dependencies are clearly defined, tracked, and communicated.
• Establish team rhythms and mechanisms that drive consistency, knowledge sharing, and operational excellence.
• Lead structured change management for process and tool updates, ensuring that changes are clearly communicat...