Senior Manager of TA Operations

About this role

• We’re looking for a Senior Manager of Talent Operations to be the connective tissue of our Talent Acquisition function
• You’ll own the systems, contracts, workflows, data, and day-to-day operational infrastructure that allows our recruiters to move fast and create an exceptional experience for every candidate and our employees
• This is a high-impact individual contributor role reporting to the VP of Talent Acquisition, partnering closely with TA leaders, Recruiters, Recruiting Coordinators, Humans subfunctions and Hiring partners across the business
• You’ll sit at the intersection of systems, process, analytics, and recruiting execution - playing a key supporting role in our executive-level hiring
• One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter
• We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically
• We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input
• We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems
• We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is
• We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and a...