Senior IT Project Manager (IT Operations & Service Desk)

About this role

Job Summary
We are seeking a Senior IT Project Manager to direct key enterprise initiatives across IT Operations, End-User Computing, and Service Desk modernization. You will lead cross-functional teams and external implementation partners to deliver high-visibility workflow enhancements, asset lifecycle overhauls, and infrastructure expansion projects.


location: Telecommute


job type: Contract


salary: $74.50 - 84.50 per hour


work hours: 8am to 5pm


education: Bachelors


Responsibilities

• Own end-to-end planning, risk tracking, and delivery of IT Operations and digital workplace initiatives to production.
• Drive cross-functional ServiceNow projects optimizing onboarding, associate changes, and asset lifecycle management.
• Facilitate collaboration across EUC, Architecture, Security, Infrastructure, and Service Desk teams.
• Manage vendor alignment, RAID logs, and regular executive-level status reporting.

Qualifications
REQUIRED QUALIFICATIONS


8+ years of enterprise technology Project Management experience.


Active PMP Certification.


Hands-on proficiency in SAFe Agile and Waterfall project methodologies.


Strong working knowledge of ServiceNow and vendor delivery management.


Local to the Framingham/Marlborough, MA area with flexibility for occasional onsite meetings.


Preferred Qualifications
Bachelor's Degree in Computer Science, Information Systems, or a related field.


Experience with Service Desk automation and conversational AI technologies.


Proven track record leading digital workplace and Tech Bar service enhancements.


Skills
conversational AI platforms,enterprise technology,IT Operations,RAID,ServiceNow,User Computing,End-User Services,communicative,highly organized,authoritative,executive leadership,Architecture,asset tracking,automation,operational efficiency,PMP Certification,enterprise governance,Client Management,presenting,governance,Infrastructure...