Practice Operations Manager

About this role

Practice Operations Manager

Confidential Behavioral Health Group Practice | Westchester County & New York City | Hybrid

Salary: $80,000–$90,000 annually
Employment Type: Full-time, salaried, W-2 (40 hours per week)
Reports to: Executive Director / Senior Leadership

About the Opportunity

An established, growing, multi-site behavioral health group practice is seeking an experienced, highly organized, and people-oriented Practice Operations Manager to oversee daily administrative, financial, and operational functions.

The practice provides evidence-based outpatient psychotherapy and is committed to exceptional client care, operational excellence, and a collaborative, supportive workplace culture.

Direct experience in behavioral health group practice operations is required, including insurance billing, claims management, clinician credentialing, and KPI management.

This is a hands-on leadership position for someone who combines strong technical knowledge with exceptional attention to detail, sound judgment, interpersonal warmth, and consistent follow-through.

The ideal candidate enjoys managing and developing people, solving problems, improving workflows, and remaining actively involved in the day-to-day operations of a busy clinical practice.

This is not a strategy-only position. We are looking for someone who takes ownership, anticipates needs, and understands that no task is too small when it contributes to the success of the team.

Key Responsibilities

Practice Operations & Team Leadership

• Oversee daily administrative operations across multiple practice locations.
• Directly manage the Office Manager, Virtual Assistants, Client Care & Operations Coordinators, and Billing Team.
• Establish clear expectations, workflows, performance standards, and accountability.
• Provide ongoing staff training, supervision, coaching, and performance management.
• Ensure reliable execution of intake, scheduling, client communications, ...