Senior Director, Project Manager

About this role

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Senior Director CX Enterprise PMO at Gainwell, is a transformative executive leader responsible for the strategic oversight and execution of all CX Enterprise projects. This role is accountable for driving excellence, standardization and measurable business value through a team of Project Managers who directly manage enterprise projects.

The Senior Director will play a pivotal role in supporting the enterprise PMO team, ensuring the efficient delivery of services to our clients and customers. The Senior Director collaborates with stakeholders, including internal employees, vendors, account partners, and external clients and customers, to provide exceptional service and operational efficiency. The Senior Manager is responsible for driving the team to meet project obligations, optimizing processes, and maintaining high-quality standards throughout the service lifecycle.

Your role in our mission

• Oversee business activities to ensure a high standard of professional excellence is maintained among staff members.
• Direct business function including approval of overall project plan, budgets, and work breakdown structure.
• Establish and implement short- and long-term strategies to deliver services to customers within reasonable schedules and budgets.
• Communicate broadly to help ensure overall coordination for cross-functional teams.
• Drive consistency and standardization across accounts, reducing variation and improving efficiency.
• Define and enforce clear metrics that drive informed decision-making and continuous improvement.
• Create conditions for success by removing obstacles and ...