Senior Manager, Product Design - (Logistics, Service Efficiency)
Company: Delivery Hero
Location: Berlin
Type: Full-time
Posted: 2026-04-24
About this role
Company Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 65+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
We are on the lookout for a Senior Manager, Product Design to lead the UX team within the Efficient Service Tribe of our Service Productline, driving our mission to deliver fast, seamless, and efficient support experiences for our global ecosystem.
At Delivery Hero, design is more than aesthetics, it’s about solving meaningful problems with empathy, simplicity, and impact. Our Efficient Service Tribe owns the design for critical products that empower our customer service agents (AI and human agents) to deliver top-tier service to customers, riders, and vendors who need support. This includes core agent tools and platforms that leverage automation and AI to transform complex operational workflows into high-quality, efficient service experiences across the globe.
In this team, you’ll be directly responsible for the user experience across 3 critical domains within the Service Productline. This is a high-impact leadership role where you will shape the future of agent and service efficiency on a global scale. You’ll report to the UX Director responsible for Service Productline and work closely with product, engineering, analysts and perfmance operations leadership.
You will lead a team of approximately 5 designers; across 7 squads, with most reports based in Berlin and Singapore. You’ll bala...