Senior Business Systems Analyst

About this role

Utilizing strong functional/technical area knowledge of CareRadius configuration and SQL builds and expertise with relevant systems/applications. The incumbent defines, evaluates, and validates requirements, business functional design, and technical design for complex business issues within their domain areas. They act as a liaison representing their department and the processes and workings within it to develop effective technical solutions and minimize operational and system/application impacts. Coordinates with IT to support problem resolution, testing, software upgrades and related projects of a more complex nature.

What You'll Do

• Exhibit strong functional/technical area knowledge of CareRadius configuration.
• Encompass SQL script building expertise.
• Provide advanced technical knowledge and support in system/application and procedural issues to the business and IT.
• Use judgment and initiative to review, analyze and develop solutions and applicable business processes for business systems while identifying and quantifying the business impact of those solutions to ensure quality, cost effectiveness, timeliness and customer service, including the resolution of large, complex production system problems.
• Provide systems analysis expertise and regularly considers the business implications of the application of technology to the current business environment
• Coordinate ongoing user support for ad hoc questions, inquiries, and service requests.
• Ensure efficiency of reporting and data tools for supported business area use and for trend analysis.
• Coordinate the development of system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities
• Work collaboratively on projects and initiatives with the business and IT to test and implement long-term solutions by eliciting and documenting business requirements and preparing appropr...