Senior Data Analyst - Guest Support Insights & Analytics

About this role

Requirements
Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.


About This Team
GEC Data analytics team supports all aspects of the Guest Education Center (our customer support center) through data and advanced analysis. We connect data across the guest journey – from stores and site, to after purchase – to understand what guests need and how to make their interaction with lululemon great. We are analytical, curious and always looking to connect data to guest experiences.


Core Responsibilities

• Analyze & provide actionable insights on Guest Support performance for product teams and senior leaders.
• Creation and maintenance of ML models in our data lake (revenue, appeasement, interactions, etc.)
• Support our product teams with analytics, A/B testing and quantifying business impact, including financial implications.
• Creates presentations, business commentary, and dashboards for GEC Operations & Technology partners
• Performs financial modeling/simulations, sensitivity analysis, hypothesis creation and testing
• Provides analytical support and tracking for financial forecasts for strategic initiatives within Guest Support
• Consults on data warehouse integrations and collaborate with technical reporting cross functional partners
• Share trends, identify gaps, and make recommendations with our product and ...