Senior Customer Success Manager - Florida

About this role

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Role Description:

As a Senior Customer Success Manager, FL, you will lead high-level strategic partnerships across major Florida school districts to ensure our tools reduce teacher burnout and accelerate student learning at scale. As a regional expert and commercial lead, this consultative position involves managing a multimillion-dollar book of business. Key responsibilities include driving customer adoption and leading renewal efforts.

You will oversee complex onboarding and renewal processes, coach teachers and administrators through change, and design interventions that boost adoption.

This role is regional, meaning you should live in and bring extensive experience in EdTech in Florida to be considered for this role.

Responsibilities:

In this role, you will own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes:

• **Portfolio Growth and Retention**: You will manage a multimillion-dollar Florida portfolio while maintaining a strong Gross Revenue Retention (GRR) rate and an expansion quota of $400K-$700K.
• **Enterprise Implementation**: You will lead end-to-end, highly customized implementations for large Florida districts. You will project-manage complex rollouts across multi-stakeholder hierarchies and serve as the senior CSM coordinating across internal teams to deliver a white-glove experience at scale.
• **Pilot Conversion**: You will partner with Sales on new Florida pilots, delivering a consultative implementation experience that converts pilots into full contracts and sets the foundation for lon...