Senior Cloud Operations Engineer

About this role

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.


Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.


Senior Cloud Operations Engineer- US Remote
Job Description Summary
As a Cloud/Monitoring Engineering Senior, you will play a pivotal role in modernizing and advancing PTC’s Network Operations Center (NOC) cloud processes. This position focuses on designing scalable architectures, enhancing monitoring capabilities, and delivering automated solutions that ensure reliability, security, and performance across heterogeneous environments. You will collaborate with cross-functional teams to define strategies, implement best practices, and drive innovation in cloud automation and observability.


Key Responsibilities

• Maintain and optimize existing monitoring and automation solutions to improve system reliability and reduce operational overhead.
• Collaborate with stakeholders to gather requirements and translate business objectives into technical solutions, KPIs, and SLOs.
• Define monitoring strategies and engineer solutions for multi-cloud and SaaS environments, ensuring compliance with security standards.
• Design and implement cloud automation and orchestration workflows using Python and Infrastructure-as-Code tools (Terraform, SaltStack).
• Develop and maintain integrations with RESTful APIs to support observability and automation initiatives.
• Create and maintain technical documentation, including architecture diagrams, runbooks, and global procedures.
• Continuously analyze and improve ...