Senior Business Analyst - Medicaid

About this role

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.


Summary
As a
Senior Business Analyst - Medicaid
at Gainwell, you will apply your analytical expertise to help harness the power of data and technology in support of our mission: improving the health and well‑being of the vulnerable populations our clients serve. Bring your passion and purpose to a team that thrives on solving some of healthcare’s most complex challenges. You will serve as a partner and thought leader in transforming data into actionable insights that enhance operational efficiency and effectiveness. While grounded in quantitative analysis, you will also understand the operational realities and complexities that shape how data is applied.


Your role in our mission
You will play a critical role in ensuring Gainwell meets key client objectives across essential operational areas.

• Serve as a lead analyst for complex, multi‑system claims and financial processing activities within Gainwell’s DC Medicaid program.
• Develop a deep understanding of end‑to‑end medical claims and financial processes, including daily, weekly, and monthly operational cycles. Use this knowledge to evaluate data, confirm systems are performing within expected parameters, and identify processing issues when they arise.
• Understand contact center workflows, tools, performance metrics, and SLA requirements. Analyze data to identify adverse trends, anomalies, and opportunities for improvement.
• Partner closely with supervisors and managers to support operational data analysis, including querying datasets to assist with performance improvement initiatives and special projects.
• Analyze, design, ...