Business Operations Manager - Remote

Responsibilities

The Business Operations Manager oversees operational units to ensure productivity, payroll adherence, and goal attainment. They are responsible for monitoring performance metrics, improving business processes, and managing staff caseloads.

Requirements

Candidates must hold a Bachelor's degree, preferably in business management or administration. A minimum of three years of progressively responsible people management experience is required.

Skills

• Operations Management
• Performance Metrics
• Process Improvement
• Quality Improvement
• Staff Development
• Caseload Management
• Compliance Monitoring
• Stakeholder Management
• Customer Service
• Leadership
• Financial Management Services
• Reporting
• Team Building

About this role

GT Independence is a family-founded, leading national Financial Management
Services (FMS) provider that supports individuals participating in
self-direction programs, helping them manage their long-term care and support
services at home and in community-based settings. Dedicated to promoting
personal choice, independence, and quality of life, GT Independence delivers
reliable, person-centered financial and administrative services that empower
individuals to direct their own care. With a growing national presence, the
organization continues to expand its impact through innovation, service
excellence, and a strong commitment to the people and communities it serves.

The Business Operations (Program) Manager manages the operational unit to assist
and support real-time operations.  The Program Manager facilitates the
utilization of resources to achieve customer satisfaction, productivity, payroll
schedule adherence, and goal attainment. 

Responsibilities

* Develops and monitors key performance metrics to measure staff performance
and operations functions
* Regularly evaluates business processes, procedures, and systems and makes
recommendations for improvement
* Participates in quality improvement projects and leads efforts in continuous
improvement
* Assigns and monitors staff caseloads and accounts distribution
* Evaluates program effectiveness through prepared reports and presents to
leadership on the same
* Monitors and measures compliance standards
* Develops staff through internal and external resources and on-the-job
training
* Builds and maintains relationships with State agencies as a key liaison
* Resolves escalated customer complaints
* Communicates goals, expectations, and results with internal and external
stakeholders as appropriate

Qualifications

* Bachelor’s Degree required. Bachelor’s in business management or business
administration preferred.
* At least three (3) years of progressively responsible people management
experience
* Experience building highly effective teams

As an organization focused on helping both the people we serve and our employees
succeed, we foster a culture where individuals can grow, thrive, and make a
meaningful difference every day. Join us in our mission: "To help people live a
life of their choosing regardless of age or ability."

GT Independence is an equal opportunity/affirmative action employer. All
qualified applicants will be considered without regard to age, race,
color, sex, religion, nation origin, marital status, ancestry, hairstyle,
citizenship, veteran status, sexual orientation or preference, or physical or
mental disability.

About GT Independence

Financial Services · 501-1,000 employees · headquartered in Sturgis, Michigan