Senior Account Manager - Global

Responsibilities

Manage a designated client portfolio, overseeing marketing, claims, administration, coverage planning, renewals, and policy-related issues. Advise clients using financial and exposure analysis, negotiate with carriers, maintain industry and regulatory knowledge, and mentor junior staff.

Requirements

A bachelor’s degree in business administration or a related field, or equivalent experience, is required, along with typically more than seven years of client services experience. Candidates should have brokerage industry knowledge, strong Microsoft Office skills, excellent communication and organizational abilities, and the ability to travel and work outside normal business hours when needed.

Skills

• Client Relationship Management
• Customer Service
• Insurance Brokerage
• Strategic Planning
• Consultative Advice
• Financial Modeling
• Financial Reporting
• Policy Analysis
• Coverage Planning
• Claims Administration
• Carrier Negotiations
• Market Research
• Regulatory Compliance
• Microsoft Office
• Communication
• Mentoring

About this role

Description:
Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
Oversees the servicing of a designated book of business as relating to marketing, claims, and administration
Researches an issues’ root cause, implements, and resolves policy-related issues
Recommends potential enhancements or improvements to processes, products, and/or policies
Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations
Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans
Engages in Client strategy meetings to manage insured expectations for upcoming term
Develops and presents coverage plan and renewal terms to Client
Assesses and interprets exposure information from the Client
Analyzes quotes from carriers to determine appropriate recommendations
Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposures
Facilitates Client premium financing
Participates in negotiations with carriers for new and renewal quotes
Collaborates with senior staff in selecting new markets for submission and requesting quotes
Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive
Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors
Researches and understands industry trends and government regulations
Mentors and trains junior-level staff
Performs other responsibilities and duties as needed
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Qualifications:
Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
Typically, more than 7 years of Client services experience is required
Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Strong verbal and interpersonal communication skills required
Demonstrates strong working knowledge and experience within brokerage industry
Understands industry trends and governmental regulations
Ability to complete continuing education requirements as needed
Ability to attend company, department, and team meetings as required, including industry training sessions
Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
Ability to efficiently organize work and manage time to meet deadlines
Ability to travel by automobile and aircraft
Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
Ability to work on a computer for a prolonged amount of time
Ability to work outside of normal business hours as needed
Legally able to work in the United States

About Lockton

Insurance · 10,001+ employees · headquartered in Global · founded 1966