Samsung Territory Operations Manager

About this role

Job Type
Regular


Work Location:
New York, NY 10017


Overview
2020 Companies is now hiring a Territory Operations Manager to represent our client, Samsung Electronics America.
We are seeking a highly organized, analytical Territory Operations Manager to support field operations, drive performance, and improve the effectiveness of a large-scale mobile device repair network. In this role, you will partner closely with Territory Leadership, Regional Operations Managers, and cross-functional teams to improve operational processes, analyze business performance, support training initiatives, and ensure consistent execution across multiple service locations.


The ideal candidate is a strong people leader with experience managing technical teams, conducting operational assessments, analyzing KPIs, and driving process improvements in a fast-paced environment. This position requires frequent collaboration with Operations, Training, Engineering, and Service Partners while serving as a key liaison between field teams and corporate stakeholders.


What We Offer

• Receive a competitive salary, paid weekly
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• $30 Mobile Reimbursement
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
• Employees' special pricing for multiple clients

Job Description

• Co-manage the performance with Territory Manager for the Regional Operation Managers in predefined territory. Direct report management
• Team supporting Store Visits and Assessments including but not limited to: scheduling logistics, travel logistics, track expenses, analyzing and reporting results and acting as a liaison to clients Internal Operations team
• Identify Work Instruction and SOP improvements and refinements where needed and work closely with the clients Internal Operations team to create and update those li...