Salesforce Marketing Cloud Business Analyst & Customer Success Manager - Remote, United States
Company: Slipstream IT
Location: Pennsylvania (Remote)
Type: Full-time
Remote: Yes
Posted: 2026-03-20
About this role
At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Introduction
At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with opportunities for internal growth.
Role Summary
Salesforce Marketing Cloud Business Analyst / Customer Success Manager responsible for leading client engagements across Salesforce Marketing Cloud programs in life sciences and healthcare environments. This role blends customer success, business analysis, and delivery coordination, acting as the primary client-facing lead for engagement planning, requirements capture, and implementation execution. The role partners with client stakeholders, internal delivery teams, and external agencies to define omnichannel marketing goals, translate them into clear requirements, and drive implementation through launch and ongoing optimization. This is a senior, client-facing individual contributor role. Limited travel 10% or less. Fu...