Senior Manager - Project Program Manager

About this role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Support the Care Management Center of Excellence (CM COE) with operationalizing the care management components of program and system implementations. The Implementation Lead is accountable for the implementation and ongoing management of CM COE projects. This role has primary responsibility for successfully leading assigned OneCM migrations, ensuring operational readiness, stakeholder alignment, and sustainable adoption of care management processes and systems.

Fundamental Components

- Engage stakeholders and align cross‑functional teams on new delivery models and processes
Facilitates alignment sessions, clarifies impacts, manages expectations, and ensures organizational understanding of upcoming changes.
- Lead business readiness and change management activities
Develops and executes communication plans, readiness assessments, role impact analyses, and operational transition activities.
- Design and coordinate pilot launches and phased adoption waves
Establishes pilot objectives, measures success, gathers feedback, and iterates before broader rollout.
- Oversee performance measurement, adoption tracking, and benefits realization
Monitors key metrics, identifies adoption barriers, and ensures the program delivers expected operational outcomes.
- Support issue resolution, continuous improvement, and stabilization after go‑live
Partners with teams to resolve post‑launch challenges and embed new ways of working into standard operations.

Required Qualifications
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