Senior Software Engineer

About this role

locations

Indianapolis, IN

Indiana, USA

Flexible Office | Durham, NC, USA

Indianapolis, IN, USA

Durham, NC, USA

View All 6 Locations

time type

Full time

posted on

Posted Today

job requisition id

JR110992

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Software Engineer

Department & Team: Genesys Cloud CX and Core Services, Core AI Team

Job Reports to: Joe Fruland

Job Summary

As a Senior Software Engineer, you will be responsible for the development of components and services that form Genesys’ core AI platform—shared backend capabilities that help development teams quickly implement and test their LLM powered features, integrate with AWS Bedrock, and provide enterprise-grade resiliency. You will work with a team based out of Indianapolis in a fast-paced environment where we iterate quickly, harden production paths, and experiment responsibly with new AI features.

Major Responsibilities / Activities

• Contribute to microservices (Java/Spring Boot) that power AI innovation across teams.
• Design and implement features through agile practices (chartering, story mapping, backlog refinement, stand-ups).
• Integrate with AWS (Bedrock Runtime, DynamoDB, IAM-aligned client usage) and keep integrations tes...