Renewal Operations Manager

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Senior

Location Bangladore, India

Working Model Fulltime, Hybrid

Req ID 12345

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Renewal Operations Manager

Req ID: 56665


Location:
Remote, US


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Title: Renewal Operations Manager


Location: Remote – North America


Position Summary:
Sapiens is building a dedicated renewal function – and you will help the team build it. You will own a defined segment of the NA renewal book, managing the commercial renewal process end to end, identifying pricing uplift opportunities, and ensuring contracts are structured to protect and grow Sapiens' ARR. You will work closely with BU leaders and PMs who currently manage these customer relationships, transitioning commercial ownership of the renewal conversation while maintaining continuity for the customer.


You do not need to have done this exact job before. You need to be analytically curious, comfortable in a spreadsheet and a contract at the same time and motivated by commercial outcomes, not just the relationship.


This is not a relationship maintenance role. You will be working with contract data, usage patterns, pricing models, and financial analysis to find the commercial opportunity in each account and then execute against it. The function is new and the playbook does not exist yet. You will be working with the VP Global Renewals and the team to help define the go forward process and experience.


Key Responsibilities


Commercial Renewal Execution


End-to-end management of assigned renewal accounts – outreach, negotiation, quoting, documentation, and booking

Identify pricing uplift opportunities within existing contracts – CPI escalators, license true-ups, tier migrations, maintenance-to-subscription transitions

Maintain accurate renewal pipeline and 90–120 day roll...