Sr. Risk & Renewal Operations Manager - Central
Company: Smartsheet
Location: Dallas, TX (Remote)
Salary: $112,000 - $142,500 a year
Type: Full-time
Remote: Yes
Posted: 2026-04-02
About this role
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday.
We are looking for a Sr. Risk and Renewals Operations Manager to develop and manage a world-class customer renewal and risk management operation. You will focus on operationalizing churn mitigation and renewal excellence, taking high-level risk identification and commercial strategies and converting them into scalable, automated processes. Your objective is to move the organization toward a disciplined, proactive risk management motion and optimized renewal process that protects our global recurring revenue base.
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### You Will
- **Standardize Renewal Journeys:** Design and implement renewal paths based on customer value and complexity. This includes automating high-volume renewals and establishing workback schedules for enterprise-level accounts.
- **Systematize Risk Workflows:** Architect the CRM and Gainsight workflows necessary to move the organization toward 100 percent proactive risk identification at least 90 days prior to renewal.
- **Manage Renewal Planning Rhythms:** Develop and support the execution of renewal planning and forecasting rhythms. You will establish the recurring operational cadences needed to maintain visibility into the book of business and ensure proper accountability across Sales and Customer Success teams.
- **Improve Forecasting Predictability:** Own the weekly aggregation and formalization of the renewals forecast. You will drive the evolution of the reporting infrastructure that provides visibility into r...