Manager, Renewal Operations

About this role

At Advantive, we don’t just make software—we build careers and power the manufacturing and distribution backbone of the global economy. We are growing fast, investing in AI, and building a culture where motivated, curious people rise quickly.

The Manager, Renewals Operations reports to the Sr. Director of Finance Operations and owns the day-to-day operating performance of a high-volume renewals function supporting primarily SMB and mid-market customers. This role is accountable for scaling a tech-enabled, process-driven renewals motion that protects and expands ARR through accurate, timely, and compliant execution of software renewals.

This leader manages a team of Customer Renewal Associates and Analysts responsible for the end-to-end transactional renewal lifecycle—from notice through booking—across a large customer base. Success in this role requires a strong operational mindset, comfort with standardized workflows, and the ability to drive outcomes in an environment where automation, segmentation, and repeatability are critical.

This is not a Customer Success role. The focus is not on relationship management or adoption strategy, but on renewal execution, risk identification, commercial governance, and throughput at scale, partnering closely with Customer Success, A/R, Sales, and Systems teams to ensure clean handoffs and predictable outcomes.

Why Advantive?

• Culture of Growth: We don’t hire to fill seats—we hire to develop talent. You’ll be supported like an athlete, coached like a leader, and challenged like a builder.
• Career Acceleration: Many of our best leaders started in frontline roles like this one. We believe in moving fast and promoting from within.
• Real Impact: You’re not a cog in the machine here. Your work helps real businesses that keep supply chains, manufacturing lines, and entire industries running.

Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview ...