Project Manager, Global Client Operations

Responsibilities

Manage end-to-end localisation projects including planning, budgeting, scheduling, and quality assurance. Coordinate with internal teams and external suppliers to ensure timely delivery of media services while maintaining profitability.

Requirements

Requires previous project management experience in the localisation or media industry and fluency in English at a CEFR C2 level. Candidates should possess strong organisational skills and an understanding of dubbing and subtitling workflows.

Skills

• Project management
• Localisation
• Media production
• Budgeting
• Scheduling
• Quality control
• Client relations
• Dubbing
• Subtitling
• Communication
• Time management
• Microsoft Office
• Problem-solving
• Workflow management
• Invoicing
• OOONA

About this role

Project Manager
Team: Global Client Operations
Key role details
Location: London
Contract type: Full time, Permanent
Experience: Previous project management experience in localisation, media or a similar environment
Language requirements: English at CEFR C2 level (or equivalent)
The role
As a Project Manager in our Global Client Operations (GCO) team, you will oversee a variety of localisation projects for entertainment clients around the world. Your work will help us keep clients happy, deliver an excellent service and run profitable projects, across multilingual translation, voice-over, dubbing and subtitling.
You will work closely with colleagues in Sales, Account Management and production services, as well as with clients and suppliers. The role is fast-paced and varied, so it suits someone who enjoys juggling priorities, communicates proactively and stays calm when deadlines are tight.
What you will do
Manage projects from receipt of the client brief through to sign-off for invoicing, including planning, scheduling, budgeting, quality checks, delivery and post-project review
Keep workflows on track so projects are delivered on time, within budget and to a high standard, following VSI’s processes and quality standards
Monitor project finances closely through budgets, invoicing and change orders, working towards agreed profitability target
Process supplier and client invoices accurately and on time
Support Sales and Account Management with operational input at the quoting stage
Build a thorough understanding of VSI’s services so you can advise clients and pass cross-selling opportunities to Sales
Understand each client’s specific requirements and offer advice where it helps
Arrange production meetings and conference calls for complex projects, keeping communication clear and consistent
Prepare project reports for the Account Manager or Head of Department when needed
Resolve client and supplier issues using your own initiative, escalating to your line manager when appropriate
Identify ways to improve projects, accounts and processes
Keep data accurate in our internal tools and manage the project life cycle efficiently
Pick up ad hoc administrative tasks as they arise
What we are looking for
Fluency in English at CEFR C2 level (or equivalent), with an excellent command of grammar, idiom and cultural nuance
Previous experience in project management in the localisation or media industries, or in a similar role
An understanding of dubbing and subtitling workflows
Clear, effective written and verbal communication with clients, suppliers and colleagues
A collaborative approach, working closely with internal teams to coordinate multimedia needs and keep work consistent
Strong organisational and time management skills, with the ability to prioritise according to business needs
A calm, solution-focused approach to problem-solving, even under pressure and tight deadlines
Flexibility to adapt to last-minute changes and find practical solutions
Excellent attention to detail and a commitment to great customer service
Good Microsoft Office skills
It would be helpful if you have
Experience with OOONA project management tools or similar
Experience with subtitling specifications and tools
Why join VSI?
At VSI, you will join a passionate, highly driven team helping entertainment travel the world. You will have the opportunity to work on high-profile global content, collaborate with talented colleagues and make a visible contribution in a creative, international and fast-moving environment.
We support people to grow their careers alongside experienced colleagues and some of the best talent in the localisation industry.

About Voice & Script International

Translation and Localization · 501-1,000 employees · headquartered in London · founded 1989