Product Operations Manager

About this role

About GDX

Gartner Digital Experience (GDX) is a fast‑growing product organization that builds and manages the digital platforms through which clients access Gartner’s value. Our mission is to create innovative products that use technology to address the needs of specific roles and market segments.

GDX delivers personalized experiences across Gartner’s client‑facing digital platforms, tools, AI products, and emails, helping clients quickly find and use insights. The team brings together product management, design, engineering, and data science to ensure every digital interaction is simple, consistent, and high‑value.

About the role

As a Product Operations Manager, you will own and continuously improve the product operating system for GDX. Your role will be instrumental in managing the launch readiness and structured execution of key programs, managing content operations, and driving alignment across business functions (Engineering, Sales, Service, BTI, Product Marketing. etc). You will partner closely with Product Leadership to scale consistent ways of planning, measuring, and launching products, while removing friction for Product Managers so they can focus on customer outcomes. This role is not about project tracking. It is about product leverage.

Key Responsibilities

Product operating model

• Partner with Product leaders to identify inefficiencies, propose and implement process improvements, and normalize best practices across teams.
• Ensure consistency in how products move from ideas to discovery, delivery, launch, and learning.
• Identify friction in the Product Manager workflow and remove it using process, tooling, or automation.
• Create paths of least resistance that naturally guide teams toward best practices.
• Work closely with Product, Engineering, Design, and Research teams to surface insights that influence roadmap and prioritization decisions.

Cross-organizational programs

• Run multiple Product Ops programs simultaneously...