Product Manager, Billing

About this role

Purpose and mission

The Product Manager (PM) is the strategic owner of one or multiple product areas within Piano’s portfolio. The PM translates business goals, market signals, and client insights into a compelling product vision and a prioritized program backlog. They work at the intersection of business strategy, client value, product marketing, product design and technology feasibility, ensuring that the right things get built, in the right order, for the right reasons.

In the SAFe 6 model, the PM operates at the Agile Release Train level, driving the Program Increment (PI) and empowering Product Owners to execute with confidence and autonomy.

In an AI-accelerated product landscape, a PM at Piano is expected to actively leverage AI tools to sharpen market analysis, accelerate discovery, generate insights from data, and move faster at every stage of the product lifecycle. AI fluency is not optional — it is a force multiplier for every other responsibility in this role.

The Billing PM owns Piano’s subscription billing infrastructure — the engine where subscriptions are created, invoiced, upgraded, renewed, and managed through Stripe Billing. Piano is in the midst of a large-scale platform transformation, replacing its internal billing engine with Stripe Billing across every subscription lifecycle event. This is not a surface-level product role. The PM operates deep inside billing logic: proration, upgrade and downgrade flows, dunning, invoicing, term management, and the integration boundary between Piano’s orchestration layer and Stripe’s billing primitives. The right PM has done this before — they’ve integrated Stripe Billing at scale, they understand what breaks when billing logic gets complex, and they move fast without breaking revenue.

Core responsibilities

1. Product Vision & Strategy

• Co-develop and maintain a clear, compelling product vision for Piano’s billing domain in close partnership with Product Leadership, aligned with Piano’s...