Principal Product Manager - Customer Success Operations
Company: Equinix
Location: Dallas, TX 75219
Salary: $154,000 - $233,000 a year
Type: Full-time
Posted: 2026-04-30
About this role
### Principal Product Manager - Customer Success Operations
- JR-160427
- Hybrid
- Toronto
- Dallas
- Technology Enablement
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
The Principal Product Manager, Customer Success Operations takes ownership of the Gainsight platform as it transitions from active implementation to ongoing operations and evolution and serves as a generalist BAU Product Manager for the Customer Success pillar's day-to-day operational needs. The Gainsight program is a parallel initiative within the Customer Success Experience team — it is its own program, separate from the broader Lead-to-Cash (LTC) transformation, with LTC delivery as a downstream dependency for future Gainsight capabilities that build on top of LTC-delivered Salesforce systems.
Beyond Gainsight, this role also picks up Customer Success BAU work that sits outside Gainsight and outside LTC — workflow configuration, process tweaks, and product support for the Customer Success pillar's day-to-day operational needs.
The Product Manager partners with the Customer Success Director on platform roadmap and with the Customer Success PA on workflow design.
Responsibilities
Product Lifecycle Management
- Take ownership of the Gainsight platform as it transitions from implementation to BAU operations and evolution
- Manage the Gainsight roadmap including plat...