Pilot Account Manager

Responsibilities

The Pilot Account Manager will drive sales growth for stairlift products by managing key dealer relationships and providing comprehensive sales and technical support. They will also coordinate workflows between production, sales, and product development teams to ensure customer satisfaction and operational efficiency.

Requirements

Candidates must possess a college degree in business or a related field and at least two years of relevant industry-specific customer service experience. Proficiency in ERP and CRM systems, along with a valid driver's license and reliable transportation, is required for this role.

Skills

• Account management
• Sales growth
• Customer service
• Technical support
• ERP systems
• CRM systems
• Upselling
• Cross-selling
• Product training
• Relationship building
• Negotiating
• Problem solving
• Troubleshooting
• Data entry
• MS Office applications
• Communication

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Short-term disability
• Long-term disability
• Life insurance
• H.S.A.
• Employee assistance program
• Discount programs
• Generous PTO
• Company-paid holidays
• 401(k) with company match
• Retirement planning resources
• Quarterly bonus eligibility

About this role

Description
Merits is driven to improve lives by making high-quality power mobility equipment. We are synonymous with innovative engineering, constant product development, adaptability, and caring customer support. Merits product solutions give people the power to move through life on their own terms.

We are seeking a dynamic, collaborative Account Manager for our Pilot Stairlift Division. This is an exciting opportunity for a customer-focused, tech savvy professional who thrives in fast-paced environments and is passionate about driving sales growth and building strong client relationships.

The Pilot Account Manager will have in-depth understanding of Merits' Pilot Stairlift products in order to guide internal and external stakeholders with sales support, training & development, and technical support. This position is a primary contact for Pilot dealers and will also assist with workflow coordination of Pilot production, sales, and product development. The Pilot Account Manager will target key accounts, develop opportunities, and drive stairlift sales while managing customer relationships to ensure the Pilot sales process run smoothly. Position duties blend sales, operations, and some marketing disciplines to grow Pilot sales with home accessibility businesses, and will improve customer satisfaction, increase Pilot product visibility, deliver measurable results, and exceed sales goals.

This is a full-time exempt position based out of our Ft. Myers, FL Corporate HQ, and reports to the Pilot Project Manager. The starting salary will be based upon experience with a range of $50,000 to $60,000 per year. Regular business hours are typically 8:00am to 4:30pm, Monday through Friday, but candidates should offer flexibility with schedules on weekdays from 7am through 5pm and can support the occasional Saturday if necessary. In turn, the Merits will reasonably reciprocate.

Business travel may be up to 20% for training, annual trade shows / industry events, company sponsored events, and quarterly business reviews with customers. Candidates should be able to withstand the possible stressors that may come from travel.

Candidates should have a college degree in business, marketing, or a related discipline with two (2) years of relevant, industry specific customer service experience; or an equivalent combination of related education, experience, training, and/or skills may be considered. Candidates should also have a verifiable and demonstrated record with customer account management as well as upselling and cross-selling DME or power mobility products. Recent skills and experience using ERP and CRM systems are required, along with working knowledge of MS applications. A valid DL and reliable transportation is required.

What We Offer
Quarterly bonus eligibility.
Professional development and career growth opportunities.
Benefits Package that includes health, dental, and vision insurance benefits for employees and their eligible dependents; short-term and long-term disability and life insurance options.
H.S.A.
Employee Assistance Program.
Discount programs.
Generous PTO.
Ten (10) company-paid holidays per calendar year.
401(k) with company match and retirement planning resources.
Monthly on-site employee appreciation lunches.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Collaborate with cross functional teams to ensure quality standards and excellent customer service goals are exceeded.
Collaborate frequently with Sales/Sales Support, Marketing, Operations, and R&D to plan, schedule, conduct, assess, and document Pilot training for internal and external stakeholders.
Serve as an alternate to the Pilot Project Manager if needed.
Utilize the company’s ERP and CRM systems to accurately record and maintain customer and internal operations/sales information including accurately entering quotes and orders.
Drive and support continuous improvement and a culture of safety and respect.
Maintain Pilot related inventory and ensure data is accurately entered/reflected in applicable systems.
Collaborate with senior leadership to establish sales objectives for Pilot products.
Travel for industry events, product training, troubleshooting, installations, and sales support.
Answer customer inquiries, provide additional information, and maintain customer relationships and knowledge of Pilot accessibility by means of various communication portals including face to face with travel.
Ensure customers are provided with applicable/updated information and assets.
Educate current and potential customers on value proposition and benefits of the Pilot products.
Provide high-level technical and sales support to internal and external stakeholders.
Plan and assist with other projects such as, but not limited to, retail and e-commerce initiatives in collaboration with other senior leaders.
Effectively communicate with current and potential customers information on promotions, following up on leads, and overall Pilot product discussions.
Stay current on industry standards and trends, new product information/development, and key customer strategies.
Participate in meetings and provide feedback and reports on activities to leadership for evaluation .
Stay abreast of local, state and/or federal regulations/requirements as they relate to accessibility installation requirements.
Follow company safety policies and participate in safety training as it pertains to the position.
Business travel as needed - may be up to 20%.
Other duties as assigned.
Requirements
COMPETENCIES & QUALIFICATIONS:
Must abide by Company safety policies and participate in Safety Training as required.?
Must have good manual dexterity, good physical condition and strength, and good balance is needed for safety.
Must have excellent problem solving and trouble shooting skills.
Must have proficient computer skills and experience for communication such as email, data entry/documentation, etc., specifically with MS Office applications.
Must have proficient ski...

About Merits Health Products Inc

Medical Equipment Manufacturing · 51-200 employees · headquartered in Fort Myers, Florida · founded 1995