Account Manager

Responsibilities

The Account Manager serves as the primary point of contact for assigned shipper accounts, managing freight quotes, bookings, and service issues. They are responsible for growing existing accounts by increasing volume and lanes while maintaining strong relationships with carrier representatives.

Requirements

Candidates must have a High School Diploma or GED and at least 2 years of experience in freight brokerage, 3PL, or transportation. A strong understanding of truckload and LTL freight, along with excellent communication and organizational skills, is required.

Skills

• Account management
• Customer service
• Freight brokerage
• Truckload shipping
• LTL shipping
• Pricing
• Load lifecycle
• Negotiation
• CRM
• TMS
• Communication
• Problem solving
• Multi-tasking
• Time management
• Sales
• Logistics

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Paid time off
• Life insurance
• Short term disability
• Long term disability
• 401k
• Maternity leave
• Paternity leave
• Bereavement leave

About this role

Description
Since 2003, Express Logistics has helped shippers move freight reliably and cost-effectively. As a Des Moines, IA based third-party logistics (3PL) broker specializing in truckload (TL) and less-than-truckload (LTL) shipping, we connect businesses with a trusted network of carriers and manage every detail from pickup to delivery, combining the capacity of a national network with the responsiveness of a team that knows our customers by name.

Day in The Life
· Serve as the main point of contact for an assigned book of shipper accounts.
· Quote and book freight, and build pricing that wins loads while protecting margin.
· Grow existing accounts by adding lanes, modes and volume.
· Work closely with Carrier Reps to cover loads and keep service on track.
· Proactively communicate shipment status, delays and exceptions to customers.
· Resolve service issues, claims and billing questions quickly and professionally.
· Hold regular business reviews with key accounts on volume, service and pricing.
· Keep accurate account notes and load details in our CRM and TMS.
· The above responsibilities and additional duties may vary as assigned.
Requirements
Education/Work Experience
· High School Diploma or GED required.
· 2+ years of account management, customer service or sales experience in freight brokerage, 3PL or transportation.
· Strong understanding of truckload and LTL freight, pricing and the load lifecycle.

Knowledge, Skills and Abilities
· Confident on the phone and in front of decision makers.
· Self-driven and competitive, with the discipline to work independently.
· Solid decision-making skills.
· Sound judgement and discretion, knowing when and how to negotiate terms.
· Self-Starter and highly motivated.
· Coachable.
· Ability to multi-task.
· Attentive to detail and deadlines.
· Can work independently or with a team.
· Organized in a fast-paced work environment.
· Strong PC, phone skills and excellent customer service skills.

Accountabilities
Account retention * Account growth * Service quality

Physical Expectations
· Sedentary work – sit or stand at a desk, use a computer and a phone for most of the day.
· Repetitive motion – type on a computer, write or dial on a phone.
· Hearing – be able to receive detailed information through oral communication.
· Talking – expressing or exchanging ideas by speaking when necessary.
· Visual – be able to see a computer screen, read reports and/or information.
· Pushing, pulling and/or lifting objects 25lbs or less.

Environment Conditions
· Work indoors in an office environment.
· Open work areas.
· Fun and playful environment.
· Music playing – for all to hear.
· Travel as business needs.

Benefits
· Medical/Dental/Vision if enrolled, benefits will begin the first of the month following date of hire.
· Paid holidays & Paid time off.
· Company paid Life Insurance, Short Term and Long Term Disability.
· Employee contribution into the 401K, if elected to enroll, start first of the month following date or hire. Employer contribution after one year of employment.
· Human and pet bereavement.
· Maternity/paternity leave.

Express Logistics is an Equal Opportunity Employer.

About EXPRESS LOGISTICS, INC.

Truck Transportation · 51-200 employees · headquartered in Urbandale, Iowa · founded 2003