Parts Counter Sales Representative

Responsibilities

Assist customers by phone with commercial vehicle and equipment parts sales, look up parts and technical information, and check inventory across the company network. Process transactions, coordinate orders and returns, enter part numbers accurately, and follow up with customers about orders and estimates.

Requirements

A high school diploma or GED and at least two years of parts sales experience are required, including a background in trailers and all-makes heavy-duty trucks. Candidates should have basic computer and inventory-system knowledge, strong customer service and communication skills, and the ability to organize and prioritize multiple tasks with attention to detail.

Skills

• Parts Sales
• Heavy-Duty Truck Parts Knowledge
• Trailer Parts Knowledge
• Customer Service
• Communication
• Parts Lookup
• Technical Information Lookup
• Inventory Control
• Sales Transactions
• Order Coordination
• Returns Processing
• Customer Follow-Up
• Data Entry
• Organization
• Attention to Detail
• Computer Operations

Benefits

• 401(k) With Company Match
• Health Insurance
• Vision Insurance
• Dental Insurance
• Paid Time Off
• Paid Volunteer Time
• Disability Insurance
• Flexible Spending Account
• Health Savings Account
• Company-Paid Life and AD&D Insurance
• Maternity Leave
• Employee Assistance Program
• Wellness Program
• Company-Paid Uniforms
• Company-Paid Boot Allowance

About this role

Company Description
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.
Job Description
Are you a people person with a knack for mechanics or parts? Do you thrive in environments where every day brings something new and where you can constantly grow your knowledge? Truck Centers, Inc. (TCI) is on the lookout for a customer-focused Parts Counter Sales Representative to join our team. In this role, you'll need to bring your strong interpersonal skills to help our customers find the commercial vehicle and equipment parts they need, whether in person or over the phone.
Schedule:
This position will work 2day shift, Monday-Friday remotely supporting our store locations remotely via phone/computer
What You'll Do:
Sell Parts: Assist customers over the counter or by phone in a lively, fast-paced setting.
Utilize Resources: Quickly and efficiently look up parts and technical information, check inventory, and locate stock within our TCI network.
Handle Transactions: Ensure all sales transactions are completed accurately and promptly, adhering to TCI policies, including verifying signatures, credit cards, and customer identity.
Coordinate Orders: Schedule orders for shipment, delivery, or customer pick-up, ensuring they are processed quickly.
Process Returns: Issue credits for returned parts, verifying purchase details with original invoices or reference numbers.
Customer Follow-Up: Regularly check in with customers on order status, provide estimates, and make routine sales calls to maintain strong customer relationships.
Accurate Data Entry: Enter part numbers accurately to determine costs on repair orders.
Join TCI and be a part of a dynamic team where your skills will shine and your career can grow!
Qualifications
What We're Looking For:
High School Diploma or GED
At least 2+ years of parts sales experience is needed - must have trailer and all-makes background of heavy-duty trucks
Thorough knowledge of basic computer operations and inventory control systems
Demonstrated customer service and communication skills
Strong organization skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
Must participate in a pre-employment background check and drug screen.
WHAT WE OFFER:
Pay range: $19.02 - $28.52 per hour with incentive eligibility
401(k) with company match
Health insurance with 2 plan options to choose from, Vision Insurance, and Dental Insurance
Paid time off including paid volunteer time
Disability insurance
FSA and HSA options
Company paid Life and AD&D insurance
Maternity leave
Employee assistance program
Wellness program
Company paid uniforms
Company paid boot allowance
Additional Information
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.

Compensation: USD 19.02 - USD 28.52 - hourly

About Truck Centers, Inc.

Transportation/Trucking/Railroad · 501-1,000 employees · headquartered in Troy, IL · founded 1970