Partner Operations Manager

About this role

• As Partner Operations Manager, you will report to the VP of Partnerships and partner closely with Product, Engineering, Customer Success, Marketing, Sales, and Partner teams to drive operational excellence across our strategic platform partnerships
• You will be responsible for creating visibility into key initiatives, coordinating cross-functional execution, managing partner-related technical escalations, and delivering operational insights that help the Partnerships organization scale
• Operational Program Management: Own and maintain critical operational trackers that keep partner initiatives on track, including marketing event planning, product build milestones, and other strategic initiatives. Coordinate updates across multiple stakeholders, identify risks and dependencies, and ensure teams remain aligned on priorities and timelines
• Cross-Functional Coordination: Serve as the operational connective tissue between Partnerships, Product, Engineering, Customer Success, Marketing, and other internal teams. Drive accountability across workstreams, facilitate regular project reviews, and ensure initiatives move forward efficiently
• Partner Bug & Escalation Management: Manage the intake, prioritization, and coordination of partner-related bugs and technical escalations, particularly those involving product integrations and platform partners. Work closely with Customer Success, Product, Engineering, and Partner Platform teams to ensure issues are communicated clearly, resolved efficiently, and tracked through completion
• Analytics & Reporting: Perform operational analysis using Excel or Google Sheets to identify trends, monitor key initiatives, and support business decisions. Build and maintain dashboards in Looker that provide visibility into operational health, project progress, partner issues, and team performance
• Process Improvement & Operational Excellence: Continuously identify opportunities to improve workflows, documentation, reporting, and cross-functi...