Operations Manager - Janitorial

About this role

Operations Manager – Commercial Janitorial Services

Citywide Janitorial, Charlotte, NC

Citywide Janitorial is seeking an experienced, hands-on Operations Manager to oversee commercial janitorial accounts, lead field teams, and ensure our clients consistently receive high-quality service. This position is ideal for a strong operational leader who is comfortable being in the field, managing multiple accounts and priorities, developing employees, and taking ownership of client satisfaction. We are looking for someone who can identify issues before they become problems and execute without needing constant direction.

Key Responsibilities

• Oversee the day-to-day operations of assigned commercial janitorial accounts throughout the Charlotte market.
• Manage and support supervisors, cleaning teams, and subcontractors to ensure service expectations are consistently met.
• Conduct regular facility inspections and quality-control walkthroughs to identify deficiencies and ensure timely correction.
• Maintain strong relationships with clients through regular communication, site visits, follow-up, and proactive problem-solving.
• Coordinate staffing, schedules, supplies, equipment, and other resources necessary to successfully service assigned accounts.
• Lead new account startups and transitions, including staffing, training, equipment coordination, and implementation of cleaning specifications.
• Review account scopes and work specifications to ensure teams understand expectations and work remains within contracted services.
• Respond promptly to client concerns and operational issues and follow through until they are fully resolved.
• Coach, train, and hold field employees accountable for performance, attendance, safety, professionalism, and company standards.
• Partner with Human Resources and leadership regarding hiring needs, employee performance, disciplinary matters, and staffing changes.
• Complete operational reports, inspections, docu...