HR Operations Manager

About this role

### About TL

Traffic Label is a fast-growing, data-driven technology company operating in the iGaming and affiliate marketing space, building scalable products focused on performance, analytics and automation across global markets.

### Role Overview

We are looking for a hands-on Group People Operations Manager to own the day-to-day people operation across our ventures and service teams.

You will make sure the employee lifecycle, people systems and core processes run reliably, while providing managers with practical support on performance, conduct, absence, retention and other people matters.

This is a broad, international role combining strong People Operations delivery with sound judgement and the confidence to help managers act on people risks and opportunities. You will work closely with the Group Operations Director, Talent Acquisition, Finance, Legal and local office teams.

Location: St. Julian’s, Malta; Prague, Czech Republic; Lviv, Ukraine
Working Model: Office-based or hybrid, depending on location
Reporting to: Group Operations Director

### Key Responsibilities

• Own the end-to-end employee lifecycle, including onboarding, employee changes, probation, promotion, family leave, performance support, disciplinary processes and offboarding.
• Maintain accurate employee records, contracts, letters, organisational data and approval workflows.
• Own Humaans as the Group’s trusted people system, including data quality, access, workflows, templates, integrations and reporting.
• Provide managers and employees with clear, practical support, handling straightforward matters independently and escalating appropriately.
• Coach managers through difficult conversations and support performance, conduct, grievance and absence cases.
• Review People Scorecard results and other workforce signals to identify performance, leadership, engagement and retention risks.
• Work with managers to turn concerns into clear actions, owners and follow-up ...