Technical Writer & Multimedia Content Developer (Remote)

About this role

Technical Writer & Multimedia Content Developer | Remote

Tychon is seeking an experienced Technical Writer & Multimedia Content Developer to create high-quality technical, training, and multimedia content that helps customers understand, deploy, use, and get maximum value from our technology.

This is a hands-on content development role that combines technical writing, product documentation, instructional content, video production, and visual communication. The successful candidate must be able to learn a complex software product, work effectively with technical subject matter experts, and translate technical concepts and product capabilities into clear, accurate, and professional content for a variety of audiences.

A significant part of this position will involve creating product demonstrations, tutorials, and training videos. We are looking for someone who can independently take a multimedia project from concept through final production—including planning, scripting, screen recording, voiceover/audio, editing, captions, callouts, graphics, and other visual elements.

Just as importantly, this person must be curious and technically capable enough to develop a strong working knowledge of the product. The goal is not simply to document information provided by others, but to become sufficiently knowledgeable to identify what customers need to know, ask the right questions, and independently develop useful and technically accurate content.

What You Will DoTechnical Documentation

• Develop, maintain, and continuously improve customer-facing and internal technical documentation.
• Create installation, configuration, upgrade, administration, and product-use guides.
• Develop release notes and supporting content for software releases.
• Create standard operating procedures, policies, compliance documentation, and other technical materials.
• Organize complex technical information into content that is easy to navigate, understand, and use.
• Work directly wi...