Senior Client Operations Manager

About this role

We are seeking a Senior Client Operations Manager to join IQVIA Laboratories in Marietta, Georgia.


We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.


Job Summary
Manage and strengthen strategic client relationships while overseeing project delivery from operational and financial perspectives throughout each project’s lifecycle. Collaborate with global project teams, operational leaders, Business Development, and client stakeholders to support consistent delivery, effective governance, and continuous performance improvement.


What You'll Be Doing

• Establish close working relationships with global project teams, Business Development, operational teams, and appropriate Contract Research Organization counterparts to support consistent, high-quality study delivery
• Develop appropriate client governance structures and meeting schedules to communicate portfolio health, progress, risks, priorities, and actions
• Participate in client operational committees, bid defense meetings, capabilities presentations, audits, and other client meetings as needed
• Review lessons learned, best practices, client requirements, budgets, Key Performance Indicators, Master Service Agreement commitments, customer survey results, and improvement actions with internal stakeholders
• Define and communicate client-specific standards, coordinate related training, and proactively manage changes to client requirements
• Track performance metrics and Service Level Agreements while driving process improvements and corrective actions through completion
• Develop clear communication plans and facilitate effective internal meetings, client calls, and portfolio reviews
• Support technical reviews and proposal development while promoting best practices and process improvements across IQVIA Laboratories

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