Operations Manager

About this role

Position: Operations Manager

Job Code: KPM-AHL-Rop

Position Type: Full-Time

Work Hours: 8:00 AM – 5:00 PM (Eastern Daylight Time)

Salary: TBD

Work Days: Monday – Friday

About the Company

This company is a fast-growing roofing company specializing in insurance-funded roof replacements.

Position Overview

We are seeking an experienced Operations Manager to oversee and drive the efficiency, scalability, and performance of our internal operations. This role will be responsible for managing day-to-day operations while also developing long-term strategies to improve productivity, streamline workflows, and support business growth.

You will work closely with executive leadership and department heads to ensure operational excellence across all functions, including Sales, Production, Billing, and Collections. The ideal candidate is both a strategic thinker and hands-on leader who can build systems, manage teams, and drive measurable results.

Key Responsibilities

• Lead and manage daily operations across multiple departments to ensure alignment with company goals and performance targets
• Oversee and develop a team of virtual assistants and operational staff, including performance management, coaching, and accountability
• Design, implement, and continuously improve operational systems, workflows, and SOPs to support scalability
• Establish and track KPIs across departments; analyze performance data to drive decision-making and improvements
• Identify operational bottlenecks and implement strategic solutions to improve efficiency and output
• Collaborate with leadership on operational planning, resource allocation, and process optimization
• Ensure strong communication and alignment between departments (Sales, Estimating, Production, Collections)
• Support hiring, onboarding, and training initiatives to build a high-performing operations team
• Maintain operational standards and ensure consistency in execution across all teams
• Drive a cu...