Senior Manager, Clinical Operations - Care Transitions

About this role

# Role Overview

Avail Health is launching a hospital-based Care Transitions Program supporting Medicare patients with complex medical, behavioral health, and social needs following discharge. The Senior Manager, Clinical Operations is the operational backbone of that program — the primary ops partner to the Senior RN Manager and the leader responsible for building, implementing, and stabilizing the workflows, reporting, and coordination infrastructure that makes the program run.
This is a fully remote role. You’ll oversee the Care Coordinator team, manage operational workflows across scheduling, referral coordination, telehealth readiness, and patient outreach, and partner with clinical and executive leadership on everything from staffing models to dashboard development. The program is being built in real time alongside hospital discharge workflows — processes will evolve rapidly and you’ll be the one adapting them.
This is a ground-floor ops leadership opportunity. You’re not optimizing an existing program — you’re building one.

# What You'll Own

• Operational infrastructure, workflow development, and day-to-day execution of the Care Transitions Program
• Leadership, onboarding, coaching, and performance oversight of the Care Coordinator team
• Reporting, dashboards, escalation pathways, and operational KPI monitoring across the program

# What You'll Do

• Lead development, implementation, and scaling of interdisciplinary workflows, staffing models, escalation pathways, and care coordination operations
• Partner closely with the Senior RN Manager on day-to-day operations: workflow oversight, scheduling, staffing coordination, onboarding, and escalation management
• Provide direct leadership and operational oversight for the Care Coordinator team: training, workflow audits, productivity monitoring, and performance coaching
• Monitor CMS TCM workflow timelines, patient throughput, outreach completion, referral coordination, and operational KPIs; i...