Operations Manager: Discovery Resorts - Mount Surprise
Company: Discovery Resorts
Location: Mount Surprise, Queensland (Remote)
Type: Full-time
Remote: Yes
Posted: 2026-05-18
About this role
About us
G’day Group is the undisputed leader in regional travel, with over 85 properties and a network of over 300 parks across Australia’s most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together.
Mount Surprise
Say g’day to more of Australia and join us at Discovery Mount Surprise, home to one of the world’s longest lava-tube cave systems, formed over 190,000 years ago. This tourism icon is on the doorstep of a world-class geological phenomenon, and just three and a half hours by car from Cairns, easily accessible from the Savannah Way. Join our team in Tropical Far North Queensland and explore this authentic outback experience with various cabins and camper sites — the perfect setting to connect people to nature, networks and communities.
Duties
- Leadership & Team Management: Lead and inspire a diverse team of approximately 80 staff during peak season, fostering a culture of excellence and collaboration.
- Food & Beverage Oversight: Ensure the delivery of high-quality dining experiences, managing multiple F&B outlets, including the renowned "Under a Desert Moon" dining experience.
- Operational Excellence: Oversee daily resort operations, ensuring seamless coordination between departments to maintain exceptional service standards.
- Financial Management: Assist the General Manager in budgeting, forecasting, and maximizing departmental profits.
- Guest Experience: Be the face of the resort, welcoming guests and ensuring their expectations are not only met but exceeded.
Skills & Experience
- Hospitality Expertise: Proven experience in a similar leadership role within the hospitality industry, preferably in a remote or resort setting.
- F&B Proficiency: Strong background in managing Food & Beverage operations, with a focus on delivering exceptional dining experiences.
- Guest-Centric Approach: A passion for delivering outstanding guest service and creating memorable exp...